Terms of Service
The agreement between you and PlanningPoker for using the Service, including what each side is responsible for, how paid plans work, and the consumer rights you keep wherever you're based.
These Terms form a binding agreement between you (or the organisation you represent) and S.R.L. MARGOVIMER, MD-3100, str. 31 August, 59, ap. 68, mun. Bălți, Republica Moldova, for using PlanningPoker at planningpoker.cloud. By creating a room, joining one, or opening an account you accept them. Where your organisation has signed a separate agreement with us, that agreement prevails over these Terms.
You may use the Service as a guest by joining a room link with a display name, or with an account. You are responsible for the accuracy of your account details, for keeping your credentials secure, and for activity under your account. Accounts are for individuals; do not share one. You must be at least 16, or the age of digital consent in your country, to hold an account.
You agree not to:
- Use the Service unlawfully or to infringe anyone’s rights.
- Upload malware, or content that is unlawful, harassing or infringing.
- Attempt to breach security, rate limits, or another tenant’s data.
- Scrape, resell or white-label the Service without written permission.
- Circumvent plan limits, including by creating multiple free organisations for one team.
We may remove content that breaches this section and act on repeat infringement.
You keep all rights in the room names, stories, estimates and files you bring into the Service. You grant us a limited licence to host, process, transmit and display that content solely to provide the Service to you and to those you invite, and to keep backups. You confirm you have the rights needed to upload what you upload. You can export your content while your account is active, and we delete it as described in the Privacy Policy.
Anyone holding a room link can join that room and see its content. Treat the link as the key, and share it accordingly.
The Service, its software, design and trade marks are ours or our licensors’. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. Suggestions you send us may be used freely to improve the Service, with no obligation and no transfer of your own IP beyond that use.
Pro is billed per host, monthly or annually, in advance, in the currency shown at checkout, excluding VAT/GST/sales tax unless stated. A host is the person who opens a room; anyone who joins by link and votes is a guest and always free. Adding hosts mid-cycle is prorated; removing hosts takes effect at the next renewal. Subscriptions renew automatically until cancelled, and we email a reminder before each annual renewal. Failed payments may lead to downgrade after written notice. Enterprise plans may be invoiced against a purchase order on agreed terms.
The free plan allows unlimited rooms and sessions with up to 10 people in a room, and keeps your last 5 sessions. Rooms created without an account are deleted after 7 days. It is offered subject to fair use; we may apply rate limits to protect the Service and will tell you if your usage looks automated or abusive before acting.
You may cancel at any time from Settings; the plan runs to the end of the paid period and no further charges are taken. We do not give partial refunds for unused time except where required by law or where we materially breach these Terms. Annual plans cancelled within 14 days of first purchase are refunded in full.
If you are a consumer in the EEA you have 14 days to withdraw from a purchase without giving a reason. Because the Service is supplied digitally and immediately, you consent to immediate performance and acknowledge that the right to withdraw is lost once the Service has been fully performed; where it is partly performed we may charge proportionally. Nothing here removes your statutory rights, and residents of other jurisdictions with mandatory consumer protections keep the rights their law gives them.
We aim to keep the service running but do not guarantee uninterrupted availability. Enterprise plans may carry a contractual SLA with service credits. Support is by email for all plans, with a named contact on Enterprise. Planned maintenance is announced ahead of time where practical.
Our Privacy Policy explains what we collect and why. Where we process personal data on your organisation’s behalf, a Data Processing Addendum applies, including the sub-processor list, transfer safeguards, and our breach-notification commitments — available on request at privacy@planningpoker.cloud.
We provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided “as is” without implied warranties of merchantability, fitness for a particular purpose or non-infringement. Estimates produced in the Service are your team’s judgement, not our advice.
To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or data. Our total liability in any 12-month period is limited to the fees you paid us in that period, or £100 if you use the Service for free. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited — including, for consumers, statutory rights that cannot be excluded.
If you use the Service in breach of these Terms and a third party brings a claim against us as a result, you will cover our reasonable losses and costs. This does not apply where the claim arises from our own breach or negligence, and it does not apply to consumers.
You may close your account at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or if your use threatens the security or stability of the Service — with notice and a chance to fix it where the circumstances allow. On termination we delete your data as described in the Privacy Policy; export before you go.
We improve the Service continuously and may change or retire features. We will not materially reduce the functionality of a paid plan within a paid period without offering a prorated refund. We give at least 30 days’ notice of changes to these Terms that affect you; continuing to use the Service afterwards means you accept them, and if you do not, you may cancel and receive a prorated refund.
These Terms are governed by the law of the Republic of Moldova, and its courts have exclusive jurisdiction over any dispute — except that consumers may bring proceedings in the courts of their own country of residence and rely on their local mandatory law. We will try to resolve any dispute informally first: write to privacy@planningpoker.cloud and we will reply within 30 days. Nothing here requires arbitration or waives your right to a class action where such waivers are unenforceable.
S.R.L. MARGOVIMER, MD-3100, str. 31 August, 59, ap. 68, mun. Bălți, Republica Moldova. privacy@planningpoker.cloud